SHIPPING POLICY
Processing and handling
We do our best to process most of the orders within 1 to 2 days. However, all of the orders are processed within 1 to 7 working days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Shipping rates and estimates
We offer free standard international shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand and worldwide. Shipping typically takes 2 to 4 weeks, however, import and customs might delay deliveries to certain destinations.
Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches the destination country. Clover Store House is not responsible for these charges and are your responsibility as the customer.
How do I check the status of my order?
You can check the status of your order at any time on our Order Tracking page
You will receive an email notification from us once your order has been shipped. The email will include a tracking number which you can use to check the status of the order. Please wait 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@cloverstorehouse.com. Please include your name and your order number in the email and we will look into it.
Refunds, returns and exchanges
We accept returns up to 30 days after delivery. We will refund the entire amount of the order minus the shipping costs of the return If the item is unused and is in its original condition.
In the event that your order arrives damaged in any way, please request a return or a replacement via our Return & Exchange portal with your order number and a photo of the item’s condition. We address these issues on a case-by-case basis and we will try our best to work towards a satisfactory solution.